FAQ`s | Annika Hansen

SUPPORT CENTER

Select a Topic for Help

We’ll then ask you to tell us your current level of English or invite you to take our quick 20 minute placement test so we can make sure you start learning English.

Getting Started

How to start learning

Account/Profile

Manage your account

Course Taking

Everything about taking

Troubleshooting

Experiencing a bug?

Mobile App

Learn about our app

Purchase/Refunds

Learn about coupons

FAQ 'S

Popular Questions

What if I did not receive a password reset message?

Whether you want to develop as a professional or discover a new hobby, there’s an online course for that.

Where can I find my program certificate?

Whether you want to develop as a professional or discover a new hobby, there’s an online course for that.

How do I verify my identity?

Whether you want to develop as a professional or discover a new hobby, there’s an online course for that.

When does my course start and end?

Whether you want to develop as a professional or discover a new hobby, there’s an online course for that.

Can you help me select an enrollment my path?

Whether you want to develop as a professional or discover a new hobby, there’s an online course for that.

589

589

Creative Events

147

147

Skilled Tutors

9k+

9k+

Online Courses

23k+

23k+

People Worldwide

#iguru_infobox_67874efab4df5 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab4df5 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab4df5 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab4df5 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab4df5 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab4df5:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab4df5 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab4df5 .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efab4df5 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab4df5:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efab5665 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab5665 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab5665 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab5665 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab5665 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab5665:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab5665 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab5665 .infobox_icon_container { margin-top: 1px !important;margin-right: 25px !important; }#iguru_infobox_67874efab5665 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab5665:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efab5e07 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab5e07 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab5e07 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab5e07 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab5e07 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab5e07:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab5e07 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab5e07 .infobox_icon_container { margin-top: 2px !important;margin-right: 28px !important; }#iguru_infobox_67874efab5e07 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab5e07:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efab651d .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab651d .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab651d .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab651d .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab651d .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab651d:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab651d .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab651d .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efab651d .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab651d:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efab6b89 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab6b89 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab6b89 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab6b89 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab6b89 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab6b89:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab6b89 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab6b89 .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efab6b89 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab6b89:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efab71d9 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efab71d9 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efab71d9 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efab71d9 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efab71d9 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efab71d9:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efab71d9 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efab71d9 .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efab71d9 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efab71d9:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }@media only screen and (max-width: 991px){ #iguru_spacer_67874efaba02d .spacing_size{ display: none; } #iguru_spacer_67874efaba02d .spacing_size-tablet{ display: block; } }#iguru_img_layer_67874efaba13e .img_layer_image_wrapper:nth-child(1) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 0ms; -moz-transition-delay: 0ms; -o-transition-delay: 0ms; transition-delay: 0ms;}#iguru_img_layer_67874efaba13e .img_layer_image_wrapper:nth-child(2) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 600ms; -moz-transition-delay: 600ms; -o-transition-delay: 600ms; transition-delay: 600ms;}#iguru_img_layer_67874efaba13e .img_layer_image_wrapper:nth-child(3) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 1200ms; -moz-transition-delay: 1200ms; -o-transition-delay: 1200ms; transition-delay: 1200ms;}#iguru_img_layer_67874efaba13e .img_layer_image_wrapper:nth-child(4) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 1800ms; -moz-transition-delay: 1800ms; -o-transition-delay: 1800ms; transition-delay: 1800ms;}@media only screen and (max-width: 991px){ #iguru_spacer_67874efabaf1d .spacing_size{ display: none; } #iguru_spacer_67874efabaf1d .spacing_size-tablet{ display: block; } }#iguru_infobox_67874efabfbe3 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efabfbe3 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efabfbe3 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efabfbe3 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efabfbe3 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efabfbe3:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efabfbe3 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efabfbe3 .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efabfbe3 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efabfbe3:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efac0416 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efac0416 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efac0416 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efac0416 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efac0416 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efac0416:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efac0416 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efac0416 .infobox_icon_container { margin-top: 1px !important;margin-right: 25px !important; }#iguru_infobox_67874efac0416 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efac0416:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efac0cba .infobox_icon { color: #00bda6; }#iguru_infobox_67874efac0cba .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efac0cba .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efac0cba .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efac0cba .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efac0cba:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efac0cba .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efac0cba .infobox_icon_container { margin-top: 2px !important;margin-right: 28px !important; }#iguru_infobox_67874efac0cba .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efac0cba:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efac145c .infobox_icon { color: #00bda6; }#iguru_infobox_67874efac145c .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efac145c .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efac145c .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efac145c .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efac145c:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efac145c .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efac145c .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efac145c .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efac145c:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efac1c15 .infobox_icon { color: #00bda6; }#iguru_infobox_67874efac1c15 .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efac1c15 .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efac1c15 .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efac1c15 .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efac1c15:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efac1c15 .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efac1c15 .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efac1c15 .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efac1c15:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }#iguru_infobox_67874efac23ce .infobox_icon { color: #00bda6; }#iguru_infobox_67874efac23ce .infobox_wrapper:hover .infobox_icon { color: #ff6d34; }#iguru_infobox_67874efac23ce .infobox_button { color: #b0bbc8; }#iguru_infobox_67874efac23ce .infobox_button:hover { color: #b0bbc8; }#iguru_infobox_67874efac23ce .infobox_wrapper { background-color: #f9f9f9; }#iguru_infobox_67874efac23ce:hover .infobox_wrapper { background-color: #ffffff; }#iguru_infobox_67874efac23ce .infobox_wrapper { padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;border-radius: 10px !important; }#iguru_infobox_67874efac23ce .infobox_icon_container { margin-top: 5px !important;margin-right: 30px !important; }#iguru_infobox_67874efac23ce .infobox_wrapper { box-shadow: none; }#iguru_infobox_67874efac23ce:hover .infobox_wrapper {box-shadow: 6px 5px 25px 0px rgba(0,0,0,0.08);border-color: transparent; }@media only screen and (max-width: 991px){ #iguru_spacer_67874efac4ba3 .spacing_size{ display: none; } #iguru_spacer_67874efac4ba3 .spacing_size-tablet{ display: block; } }#iguru_img_layer_67874efac4ce6 .img_layer_image_wrapper:nth-child(1) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 0ms; -moz-transition-delay: 0ms; -o-transition-delay: 0ms; transition-delay: 0ms;}#iguru_img_layer_67874efac4ce6 .img_layer_image_wrapper:nth-child(2) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 600ms; -moz-transition-delay: 600ms; -o-transition-delay: 600ms; transition-delay: 600ms;}#iguru_img_layer_67874efac4ce6 .img_layer_image_wrapper:nth-child(3) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 1200ms; -moz-transition-delay: 1200ms; -o-transition-delay: 1200ms; transition-delay: 1200ms;}#iguru_img_layer_67874efac4ce6 .img_layer_image_wrapper:nth-child(4) .img_layer_image {transition: all 800ms; -webkit-transition-delay: 1800ms; -moz-transition-delay: 1800ms; -o-transition-delay: 1800ms; transition-delay: 1800ms;}@media only screen and (max-width: 991px){ #iguru_spacer_67874efac5336 .spacing_size{ display: none; } #iguru_spacer_67874efac5336 .spacing_size-tablet{ display: block; } }#iguru_counter_67874efac84aa .counter_title { color: #2c2c2c; }#iguru_counter_67874efac84aa .counter_value_wrapper, #iguru_counter_67874efac84aa.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efac84aa .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efac88f2 .counter_title { color: #2c2c2c; }#iguru_counter_67874efac88f2 .counter_value_wrapper, #iguru_counter_67874efac88f2.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efac88f2 .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efac8cd6 .counter_title { color: #2c2c2c; }#iguru_counter_67874efac8cd6 .counter_value_wrapper, #iguru_counter_67874efac8cd6.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efac8cd6 .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efac90ba .counter_title { color: #2c2c2c; }#iguru_counter_67874efac90ba .counter_value_wrapper, #iguru_counter_67874efac90ba.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efac90ba .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efad423f .counter_title { color: #2c2c2c; }#iguru_counter_67874efad423f .counter_value_wrapper, #iguru_counter_67874efad423f.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efad423f .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efad458a .counter_title { color: #2c2c2c; }#iguru_counter_67874efad458a .counter_value_wrapper, #iguru_counter_67874efad458a.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efad458a .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efad48bc .counter_title { color: #2c2c2c; }#iguru_counter_67874efad48bc .counter_value_wrapper, #iguru_counter_67874efad48bc.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efad48bc .counter_content_wrapper{padding-left: 15px !important;}#iguru_counter_67874efad4bfd .counter_title { color: #2c2c2c; }#iguru_counter_67874efad4bfd .counter_value_wrapper, #iguru_counter_67874efad4bfd.layout_top .counter_content_wrapper { color: #ff6d34; }#iguru_counter_67874efad4bfd .counter_content_wrapper{padding-left: 15px !important;} Cookie Consent mit Real Cookie Banner